When you use Neofy to get a quote or sell your gear, we collect your name, mobile number, email address, and city to process your request. We also collect details about the item you wish to sell (brand, model, condition, accessories) to generate an accurate price estimate.

Your contact details are used solely to schedule doorstep pickup, process the transaction, and send you order confirmation emails. We do not use your information for marketing without your explicit consent.

Neofy does not sell, rent, or share your personal information with third parties. Your data may be shared only with our internal pickup and payment teams strictly for processing your transaction.

Order data is stored locally in your browser (localStorage) for admin reference. Contact information is transmitted securely via EmailJS for internal communication. We do not operate a centralised server database through this website.

You have the right to request access to, correction of, or deletion of your personal data at any time. Please email us at support@aarshvi.in and we will respond within 5 business days.

This website does not use cookies or third-party tracking scripts. No analytics or advertising pixels are present.

For privacy-related queries, contact us at support@aarshvi.in or visit our office at 1116A, Devika Towers, Nehru Place, New Delhi — 110019.

You may cancel your sell request at any time before the Neofy team arrives for pickup. There are no cancellation charges or penalties. Simply call or email us and we will close your order immediately.

The online estimate is indicative and based on the information you provide. If the actual condition of the gear differs from what was described, our team may revise the offer at the time of inspection. You are under absolutely no obligation to accept a revised price — you may decline and keep your gear at no cost.

Once you agree to the final offer and hand over the gear, payment is made instantly via UPI, NEFT, or IMPS at the time of pickup. The transaction is considered complete at this point.

Once the transaction is completed and payment has been made, Neofy does not offer buy-back or return of the sold gear. We encourage sellers to confirm they are satisfied with the offer before handing over equipment.

If you believe there has been an error or dispute regarding your transaction, please contact us at support@aarshvi.in within 48 hours of the pickup. We will review and respond within 2 business days.

In the rare event of a payment transfer failure at the time of pickup, our team will reattempt the transfer immediately. If unresolved, we will settle within 24 hours via an alternative method agreed upon with the seller.

For refund or cancellation queries, reach us at support@aarshvi.in or visit 1116A, Devika Towers, Nehru Place, New Delhi — 110019.